Privacy policy
PRIVACY POLICY
Last updated: August 8, 2026
Rugged Layer Lab (“Rugged Layer Lab,” “we,” “us,” or “our”) operates ruggedlayerlab.shop and provides 3D-printed products, custom manufacturing services, made-to-order products, and related products and services.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, place an order, request a custom quote, communicate with us, subscribe to marketing communications, submit a review, or otherwise interact with Rugged Layer Lab.
Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
The information we collect depends on how you interact with Rugged Layer Lab.
We may collect the following categories of personal information:
Contact Information
This may include:
• Name
• Email address
• Telephone number, if provided
• Billing address
• Shipping address
Order and Transaction Information
This may include:
• Products ordered
• Order history
• Product selections and variations
• Shipping information
• Transaction information
• Returns, replacements, refunds, or order-related communications
Payment information is generally processed by Shopify and its payment providers. Rugged Layer Lab does not need to receive or store your complete payment card information in order to process a normal online purchase.
Custom Order and Project Information
When you request custom manufacturing or 3D-printing services, we may receive information such as:
• Measurements and dimensions
• Product specifications
• Material and color preferences
• STL, 3MF, STEP, CAD, image, or other design files
• Links to files stored through services such as Google Drive
• Reference photographs
• Logos, artwork, text, or personalization
• Cosplay measurements or sizing information
• Information describing how a product will be used
• Communications regarding your project
• Approvals, revisions, and other project instructions
We use this information to review, quote, manufacture, troubleshoot, and fulfill your custom project.
Please do not submit personal information that is unnecessary for us to complete your project.
Communications
We may retain information you provide when you:
• Contact customer service
• Request a quote
• Send us an email
• Contact us through our website
• Ask questions about a product
• Report a problem with an order
• Communicate with us regarding a custom project
Reviews and Customer Content
If you submit a product or business review, we may collect information associated with that review, such as your name or display name, rating, written comments, photographs, videos, product information, and other information you voluntarily provide.
Reviews may be displayed publicly on our website through Rugged Layer Lab or a third-party review provider.
Device and Website Usage Information
When you visit our website, Shopify and other services used by our store may automatically collect certain information, including:
• IP address
• Browser type
• Device information
• Operating system
• Cookie identifiers
• Pages viewed
• Products viewed
• Referring websites
• Website interactions
• Approximate location derived from an IP address
• Shopping cart and checkout activity
This information may be collected using cookies, pixels, analytics technologies, and similar tools.
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process and fulfill orders
• Manufacture custom and made-to-order products
• Ship products
• Process payments through our payment providers
• Provide order confirmations and shipping notifications
• Respond to questions and customer service requests
• Prepare custom-order quotes
• Review customer-supplied files, measurements, photographs, and specifications
• Communicate regarding custom projects
• Process returns, replacements, repairs, or refunds
• Detect and prevent fraud or misuse
• Maintain business and transaction records
• Improve our products, services, and website
• Analyze website performance and customer interactions
• Display customer reviews
• Comply with legal, tax, accounting, and regulatory requirements
• Protect Rugged Layer Lab, our customers, and others
• Send marketing communications when permitted
3. EMAIL MARKETING
We would like customers who are interested in Rugged Layer Lab to have the option to receive news, new-product announcements, project ideas, behind-the-scenes content, promotions, special offers, and other marketing communications.
We will use your email address for marketing when you have provided the appropriate consent or when otherwise permitted by applicable law.
Providing an email address to place an order, request a quote, or contact us does not by itself mean that you have agreed to receive marketing emails.
Marketing signup is optional.
If you subscribe to Rugged Layer Lab marketing emails, you may unsubscribe at any time by using the unsubscribe link included in a marketing email or by contacting us.
Unsubscribing from marketing does not prevent us from sending non-marketing communications that are necessary to complete an order, respond to a request, provide customer service, or communicate important information about your account or transaction.
We may retain a record of your marketing preferences so that we can honor your unsubscribe or opt-out request.
4. CUSTOM FILES, DESIGNS, AND PROJECT INFORMATION
Because Rugged Layer Lab provides custom 3D-printing and manufacturing services, customers may provide files and project information that would not normally be collected by a standard retail store.
We may retain customer-supplied files, measurements, specifications, photographs, communications, and related project information for purposes such as:
• Completing the requested project
• Producing an approved replacement
• Resolving a customer service issue
• Maintaining records of what was manufactured
• Fulfilling a repeat order requested by the customer
• Protecting against disputes or fraudulent claims
• Meeting applicable business or legal requirements
Customer-supplied project materials will not be treated as permission for Rugged Layer Lab to commercially sell or distribute the customer's private files unless separate permission or licensing rights exist.
Customers should not send confidential, sensitive, or unnecessary personal information within design files or shared storage folders.
If you provide a link to a Google Drive folder or another third-party storage service, the privacy and security of that service are also governed by the provider's own policies and your sharing settings.
5. HOW WE RECEIVE PERSONAL INFORMATION
We may receive information:
Directly From You
For example, when you place an order, submit a custom-order request, subscribe to emails, send us a file, submit a review, or communicate with us.
Automatically
Shopify and technologies used by our website may automatically collect information when you browse or interact with the store.
From Service Providers
We may receive information from companies that help us operate our business, including Shopify, payment processors, shipping carriers, review platforms, analytics providers, marketing providers, fraud-prevention services, and other business technology providers.
From Other Third Parties
We may receive information when you interact with Rugged Layer Lab through marketplaces, social networks, advertising platforms, or other third-party services.
6. SHOPIFY
Our ecommerce store is hosted by Shopify.
Shopify processes personal information in order to provide services such as:
• Website hosting
• Ecommerce functionality
• Checkout
• Payments
• Fraud prevention
• Customer accounts
• Analytics
• Marketing features
• Order processing
• Store administration
Information submitted through our Shopify store may therefore be processed by Shopify and its service providers.
Shopify may process information in countries other than the country where you live.
Shopify's own processing of personal information is also governed by Shopify's applicable privacy policies.
7. PAYMENT PROCESSING
Payments made through our online store are processed by Shopify and/or supported payment providers.
Payment providers may collect information required to authorize and process a transaction.
We generally do not receive your complete payment card number, security code, or other complete card credentials.
Payment providers maintain their own security and privacy practices.
8. SHIPPING AND DELIVERY
We may provide necessary personal information to shipping and delivery providers in order to fulfill your order.
This may include:
• Name
• Shipping address
• Email address
• Telephone number when required
• Order and shipment information
Shipping providers may use this information according to their own privacy policies.
9. SERVICE PROVIDERS AND THIRD PARTIES
We may disclose personal information to companies that perform services on our behalf or help operate Rugged Layer Lab.
These may include:
• Shopify
• Payment processors
• Shipping carriers
• Email and marketing providers
• Review platforms
• Website analytics providers
• Cloud and file-storage services
• Fraud-prevention and security providers
• Customer-support services
• Professional advisers when necessary
We provide or permit access to information as reasonably necessary for these services to function.
We may also disclose information:
• When you request or authorize us to do so
• To fulfill a transaction requested by you
• To comply with applicable law, court orders, subpoenas, or other valid legal processes
• To investigate fraud or unlawful activity
• To protect our legal rights, customers, business, property, or safety
• In connection with a sale, merger, financing, restructuring, or transfer of all or part of our business
10. SALE AND SHARING OF PERSONAL INFORMATION
Rugged Layer Lab does not sell customer personal information in exchange for money as part of our ordinary business operations.
However, some privacy laws define terms such as “sale,” “sharing,” or “targeted advertising” more broadly than an ordinary sale for money.
Depending on the Shopify features, advertising services, analytics technologies, or other services enabled on our store, certain disclosures may be considered “sharing,” “targeted advertising,” or a “sale” under applicable privacy law.
Where required, customers may have the right to opt out of these activities.
If a privacy-choice or “Your Privacy Choices” page is available on our website, eligible customers may use that page to submit applicable opt-out requests.
11. COOKIES AND SIMILAR TECHNOLOGIES
Our website and Shopify may use cookies and similar technologies to:
• Keep the website functioning
• Remember preferences
• Maintain shopping carts
• Enable checkout
• Understand website traffic
• Measure performance
• Prevent fraud
• Improve customer experience
• Support analytics and advertising where applicable
Some cookies are necessary for the operation of the store, while others may support analytics, personalization, or advertising.
Depending on your location, you may be provided with options for managing certain cookie or privacy preferences.
Blocking cookies through your browser may affect some features of the website.
12. HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
• Fulfilling orders
• Providing customer support
• Maintaining custom-project records
• Supporting requested repeat orders
• Maintaining financial and tax records
• Preventing fraud
• Resolving disputes
• Enforcing agreements
• Meeting legal and regulatory obligations
Different categories of information may be retained for different periods.
When information is no longer reasonably needed, we may delete, anonymize, or otherwise dispose of it, subject to applicable legal and technical requirements.
13. DATA SECURITY
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
Our ecommerce platform and payment processing services also maintain their own security measures.
However, no website, internet transmission, electronic storage system, email service, or cloud-storage system can be guaranteed to be completely secure.
Customers should avoid sending sensitive information that we do not need to complete an order or project.
14. CHILDREN'S PRIVACY
Our website and services are intended for a general audience and are not directed toward children for the purpose of collecting their personal information.
We do not knowingly collect personal information from children in violation of applicable law.
If a parent or legal guardian believes a child has provided personal information improperly, they may contact us to request that we review and, where appropriate, delete the information.
15. YOUR PRIVACY RIGHTS
Depending on where you live, applicable law may provide you with rights regarding your personal information.
These may include the right to:
• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Obtain a copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing
• Opt out of certain sales, sharing, or targeted advertising where applicable
• Appeal certain privacy-request decisions where applicable
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before completing certain requests.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
Authorized agents may be permitted to submit requests where allowed by law and where appropriate authorization can be verified.
16. EMAIL COMMUNICATION PREFERENCES
You can unsubscribe from promotional Rugged Layer Lab emails using the unsubscribe link contained in those messages.
Even if you opt out of promotional communications, we may continue to send transactional or service-related communications concerning:
• Orders
• Payments
• Shipping
• Custom quotes
• Custom projects
• Returns or replacements
• Customer support
• Security or legally required notices
17. THIRD-PARTY WEBSITES
Our website may contain links to websites, marketplaces, social networks, storage services, or other services operated by third parties.
Rugged Layer Lab does not control the privacy practices or security of independent third parties.
When you leave our website or use a third-party service, you should review that provider's privacy policy.
18. INTERNATIONAL DATA PROCESSING
Shopify and other service providers used by Rugged Layer Lab may process or store information in countries other than the country where you live.
Where required by applicable law, service providers may use recognized legal mechanisms for international data transfers.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect:
• Changes to our business
• New products or services
• New technology or service providers
• Changes to our privacy practices
• Legal or regulatory requirements
When we update this Privacy Policy, we will revise the “Last updated” date.
Material changes will be communicated when required by applicable law.
20. CONTACT US
If you have questions about this Privacy Policy, how Rugged Layer Lab uses personal information, or if you would like to make a privacy request, contact:
Rugged Layer Lab
Wisconsin, United States
Email:
ruggedlayerlab@gmail.com
Website:
ruggedlayerlab.shop
Please include enough information for us to understand and respond to your request.
Nothing in this Privacy Policy is intended to limit privacy or consumer rights that cannot legally be waived under applicable law.