Shipping policy
Shipping Policy
Rugged Layer Lab ships orders from Wisconsin, United States.
Processing Times
Many Rugged Layer Lab products are 3D printed or produced to order. Processing times may vary depending on the item, order size, material, color selection, customization, and current production workload.
Custom and made-to-order products may require additional production time. Any estimated completion or shipping timeframe provided for a custom order is an estimate and is not a guaranteed delivery date.
Shipping Rates
Available shipping methods and applicable shipping charges are displayed at checkout before payment is completed.
Orders of $100 or more may qualify for free shipping when the free-shipping promotion is available and the order meets the applicable requirements.
Delivery Times
Delivery estimates provided during checkout or by the shipping carrier are estimates only. Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, carrier delays, holidays, service interruptions, or other circumstances outside of Rugged Layer Lab's control.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact Rugged Layer Lab as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or has been shipped.
Rugged Layer Lab is not responsible for packages delivered to an incorrect address that was provided by the customer.
Tracking
When tracking information is available, it will be provided after the order has shipped.
Please allow time for the shipping carrier to scan and update tracking information after a shipping label has been created.
Lost, Delayed, or Missing Packages
If tracking shows that a package is still in transit but appears delayed, please allow additional time for the shipping carrier to complete delivery.
If you believe your package has been lost in transit, please contact Rugged Layer Lab so we can review the tracking information and determine the appropriate next steps.
Packages Marked Delivered
If tracking shows that an order was delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, and the shipping carrier.
Rugged Layer Lab is not responsible for theft or loss occurring after a shipping carrier has confirmed delivery to the address provided by the customer. However, please contact us and we will assist where reasonably possible.
Damaged Shipments
If an order arrives damaged, please contact Rugged Layer Lab within 7 calendar days of delivery.
Please include photographs of the damaged product, shipping box or packaging, and any visible shipping damage.
Depending on the circumstances, Rugged Layer Lab may provide a replacement, repair, partial refund, full refund, or other appropriate resolution.
Custom Orders
Custom, personalized, and made-to-order products may have longer processing times than standard products.
Production time begins after all required information, files, measurements, specifications, and approvals have been received.
Changes requested after production has begun may delay shipment and may result in additional charges.
International Shipping
If international shipping is available at checkout, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.
Rugged Layer Lab is not responsible for delays caused by customs processing.
Questions
If you have questions regarding shipping or an existing order, please contact Rugged Layer Lab before placing another order or opening a shipping claim.